FAQ


HOW DO YOU CARE FOR YOUR URBAN HARDWOODS FURNITURE?

Caring for your Urban Hardwoods furniture is easy. The finish requires no waxing, polishing, or other regular maintenance.

The finish we use is very durable and will withstand many years of normal use. We highly recommend that you do not expose your tabletop to high heat or prolonged moisture contact, as these will damage the finish. Many types of furniture are susceptible to damage if moved by dragging, especially over a thick carpet. Please use two people to safely move large pieces.

Additional information:

HOW IS YOUR FURNITURE SHIPPED?

Urban Hardwoods ships nationally and internationally. We use “white-glove” shipping services whenever possible to ensure your furniture makes it to its destination in pristine condition. Your table will arrive blanket-wrapped or crated, fully insured, and will be assembled inside your home or office.

Local delivery includes roughly a 30 mile radius from our stores and costs $150 or less depending on the size of your order. Please allow 3-5 business days to schedule your delivery.

Generally we ask for 2-3 weeks from time of purchase to delivery if no additional lead time is required to complete your table base.

Every tabletop you see on our site is in stock and ready for delivery, though it may take 4-6 weeks to fabricate the base of your choice. We'll be sure to give you an accurate date for completion at time of purchase.

Special handling may be required for large pieces and charges may apply for delivery to remote locations. Shipping quotes are generated within 48 hours and can be provided prior to purchase.

WHAT IS YOUR WARRANTY POLICY?

We build our furniture by hand and stand behind our work. Urban Hardwoods guarantees its products against defects in material or manufacture for five years.

We guarantee our wood finish, under normal conditions of use, against defects in composition or application for one year.

If you have problem with your Urban Hardwoods products, please call us at our Seattle headquarters. We can be reached at 206.443.8099 during normal business hours.

DO YOU GIVE TOURS OF YOUR WORKSHOP?

We host tours of our SODO workshop periodically throughout the year. To find out when our next shop event is taking place, be sure to sign up for our newsletter or “like” us on Facebook to receive updates and stay connected.