+ What kind of upkeep do I need to do on my furniture?

The upkeep of your reclaimed product simply requires a damp cloth to remove spills or debris, quickly followed by a dry cloth to remove all residual moisture on the surface. Refinishing of the surface is not necessary. We recommend the use of a natural polish with citrus oil and bee’s wax as needed or annually to maintain luster.

• clean with caution - petroleum based surface cleaners will damage the finish.

+ How much does it cost to ship my furniture?

We are currently offering free shipping on all online orders across the continental US. The price of custom freight and white-glove deliveries varies depending on your furniture dimensions and region. Once you provide your address an exact shipping charge can be calculated.

+ Will Urban Hardwoods salvage my tree?

Since every tree is unique, so each situation is evaluated by an individual assessment. In general, if you have a hardwood tree that is over 30” in diameter we would be interested in seeing photos. Feel free to send over your information to dave@urbanhardwoods.com. Please note that Urban Hardwoods does not actually fell any trees, but we can provide a list of trusted arborists that we work with regularly. We generally do not travel outside of Kings County and the Seattle area for trees.

+ Do you sell raw slabs/wood?

We are offering finished pieces and slabs of lumber with our eco-friendly varnish without bases or hardware, but we are not selling any raw material at this time.

+ Can I take a tour of the shop?

Yes, we are happy to give tours during normal business hours, although it's always good to call ahead to ensure that we are available. - We also host school and organization tours by appointment.

+ Will you build furniture with my own wood/material?

Yes, we often can utilize your own wood to create furniture. Please inquire with our sales team about your specific project. The wood will need to be dried to between 8-12% moisture content and will not be covered in our warranty. The cost to build a piece with your own material usually reduces the overall cost by approximately 1/3, depending on the material.

+ Do you sell bases only?

Yes, any of our bases can be custom made separately.

+ Do you refinish furniture?

We do offer refinishing services for furniture we have created. However, we do not refinish furniture other than our own line.

+ Do you have a consignment program for furniture?

At this time we do not offer a consignment program or buy-back for past products, but we are happy to provide customer support to any consignment store you choose to work with. Our staff can provide recommended care sheets for the piece and relay details about the wood species and even the salvage history of the tree.